SmallBusiness.com:WIKI Roadmap

A master list of the types of information people who use SmallBusiness.com are looking for. Use this for ideas about what you can add. Please note that topics overlap and that it is an on-going challenge to organize this information. If you'd like to discuss this list, please click the "Discussion" tab above. (You must be registered and logged.)

Business Categories

We've received suggestions to build mini-wiki resources specifically designed for the following types of small businesses:

• Rural and Smalltown Business
• Women-owned Business
• Gay & Lesbian-owned Business
• African American-owned Business
• Hispanic-owned Business
• Veteran-owned Business
• Native American-owned Business
• Home-based Business
• Microbusiness
• Student-owned Business
• Self-employed

Office Equipment

• Batteries, Surge & UPS
• CD/DVD Media
• Calculators & Office Machines
• Cameras
• Video Recorders
• Scanners
• Copiers
• Faxes
• GPS & Accessories
• Ink & Toner

Telephones & Telecommunications

• PBX & Office phone systems
• Mobile phone services
• Mobile devices
• Mobile phone
• VOIP systems

Internet Services

• Access
• Advertising
• eCommerce
• Network
• Hosting
• Email
• Security
• Software

See also: Technology, Online Marketing, Online

Customer Service

• Customer service employee recruitment
• Employee training
• Surpassing customer expectations
• Understanding the lifetime value of loyal customers
• How to win back a lost customer
• How to respond to a bad review on a website
• How to monitor social media for conversations about your business
• How to provide customer service using social media
• How to provide customer service using instant messaging and other real**time chat services
• How to provide customer service via email
• How to provide customer service via a wiki
• How to create and manage a customer forum

Online marketing

• Online advertising
  • Search
  • Banner
  • Listings, classifieds
• Ecommerce
• Search Engine Marketing
  • Paid Search (see advertising
  • Search Engine Optimization
• Email Marketing
• Email Newsletters
• Social Media, Social Marketing
• Social Networks, Social Networking

Selling a Business

• Valuation
• Timing
• Process
• Estate Planning
• Taxes

Finance and Accounting

• Payroll Processing
• Financing and Loans
• Cash Flow
• Bank Accounts
• Budgeting
• Payables and Receivables
• Bookkeeping
• Auditing
• Hiring Professional Advisers
• Credit Cards
• Debts and Collections

Taxes

• • Tax Resources
  • Filing Returns
  • Tax Deductions
  • Audits
  • Online resources: taxes

Human Resources

• Compensation
• Workplace Issues and Policies
• Hiring & Recruitment
• Working With Family and Friends
• Firing
• Training
• Retention
• Benefit checklist
• Workplace Safety
• Diversity
• Regulations

Healthcare & Benefits

• Health Benefits
• Healthcare Savings Accounts (HSAs)
• Retirement Solutions

Insurance

• Health
• Key Insurance Person
• Property and Casualty
• Disaster Planning
• Liability
• Disability
• Industry
  • Specific
• Crime

Legal Issues

• Labor Laws & Regulations
• Copyright, Patent & Trademark
• Hiring an Attorney
• Legal Tips
• Lawsuits
• Immigration
• Compliance
• Labor Laws & Regulations
• Copyright, Patent & Trademark
• Hiring an Attorney
• Legal Tips
• Lawsuits
• Immigration
• Compliance

Managing & Leading

• Continuing Education
• Succession Planning
• Leadership Development
• Negotiation
• Networking
• Strategic Planning
• Stress Management
• Time Management
• Wellness
• Discipline & Termination
• Employee Reviews & Motivation
• Sales & Support
• Outsourcing
• Green Initiatives
• Efficiency & Productivity

Managing an Office

• Building management
• Equipment management
• Office Design & Layout
• Office furniture systems (cubicles)
• Furniture service and repair
• Telecommunications service and repair
• Data security

Office design

• Layout and design ideas for small offices
• Work space planning for a small business
• Online resources: office design

Office Furniture

• Where to purchase office furniture
• How to lease office furniture
• Where to find used and surplus office furniture
• How to select office furniture
• Bookcase
• Chairs
  • Executive Chairs
  • Manager's Chairs
  • Task Chairs
  • Folding and Stacking Chairs
• Desks
  • Executive Desks
  • Computer Desks
  • Laptop Desks
  • Corner Desks
  • Glass and Metal Desks
  • Writing Desks
• File Cabinets
  • Vertical File Cabinets
  • Wood File Cabinets
  • Storage Cabinets
• Lighting
• Safes
• Storage/Media Cabinets
• Tables
• Shelving
• Online resources: office furniture

Office Supplies

• Binders
• Boards & Easels
• Calendars & Planners
• Computer Bags & Cases
• Envelopes, Forms & Stamps
• File Folders
• Food & Breakroom Supplies
• Janitorial & Cleaning Supplies
• Labels & Label Makers
• Mailroom & Shipping Supplies
• Paper & Pads
• Pens, Writing & Correction
• Staplers, Punches, Trimmers
• Storage & Desk Organizers
• Store Supplies & Signs
• Tape, Clips & Rubber Bands

Sales & Marketing

• Marketing
• Advertising
• Marketing
• Direct Mail
• Presenting
• Selling, Salesmanship, Sales Skills

Accounting and Finance

• Payroll Processing
• Financing
  • Angel
  • Venture
  • Bank
  • Non**traditional
  • Loans
    • SBA
    • Personal
  • Managing Cash Flow
  • Managing a Business Bank Account
• Budgeting
• Payables and Receivables
• Bookkeeping
• Auditing
• Business Financial Advisers, Accountants and Bookkeepers
• Credit Cards
• Collections

Human Resources

• Compensation
• Benefits
• Workplace Policies
  • Employee handbook
• Recruitment
• Working with family
• Working with friends
  • Firing, Layoffs, Downsizing
  • Training
  • Retention
• See also: Insurance

Technology: Hardware

Technology hardware by category

• Desktop Computers
• Laptop Computers
• Netbook Computers
• Servers
• Routers
• eBook Readers
• Drives, Memory & Storage
• Networking & Cables
• PC Components
• Accessories
• Printers & All**in**Ones
• Shredders
• Mice, Keyboards
• Webcams
• Monitors
• Projectors
• Fax machines
• Audio

Technology by brand

We've had lots of requests and search queries that indicate the need for mini-wikis specifically for small business owners and managers who use the following brands and products:

Tech Support

• Network administration and systems administration
• Web hosting
• File server hosting
• Cloud computing
• Computer equipment service and repair
• Office equipment service and repair